We are a reputable company and endeavour to satisfy all of our customers' needs. In the unlikely event that there is a problem with your purchase you can return the item to us. Unfortunately, we do not refund shipping or postage costs unless the item is not as described.Please contact us before returning item. Most purchases from business sellers are protected by the Consumer Contract Regulations 2013 which give you the right to cancel the purchase within 14 days after the day you receive the item.